Lead Replacement Policy

Lead Replacement Policy:


The leads are replaceable only under bellow circumstances:

  1. When the provided phone no is wrong. (Phone recording required)
  2. When the provided phone no is switched off for more than 7 days. (Phone log list required)
  3. When the lead confirms that he/she never inquired about the services. (Phone recording required)


Note: We will not replace the lead if there is a working phone no. If the lead matches above criteria, it will be replaced within 14 days from the time it delivers to you

Advertiser understands that there are no refunds and all payments are final once the first lead has been delivered.

Lead Replacement: Phone Call
Leads will be replaced in the below circumstances only:

1.Misdialed call by the customer.
2.Customer is not located in your mentioned area.

Leads will NOT be replaced, When:
1.Calls that go on more than 40 seconds.
2.Calls or VM that were unanswered and not reverted back. (if reverted and is a Junk call, we request a recording, so we could confirm from our end)

Payments. Advertiser authorizes Lead Generation Media to initiate payment from the credit card account at the financial institution named below, for the payment of the Lead Generation Media. Fee specified in the insertion order. Advertiser agrees not to hold Lead Generation Media responsible for any delay in service, loss of funds due to incorrect or incomplete information supplied by Advertiser or by Advertiser’s financial institution, or due to an error on the part of Advertiser’s company or Advertiser’s financial institution in regards to Advertiser’s account with Lead Generation Media. Charges to Advertiser’s credit card account will appear as: Lead Generation Media. If Advertiser needs to cancel service, please contact Lead Generation Media via E.mail or at Unit #C, 320 painted post drive, Scarborough, Toronto, Canada M1G 2M3