Lead Replacement Policy

The leads are replaceable under the below circumstances:

  1. When the provided phone no is wrong. (Phone recording require)
  2. When the provided phone no is switched off for more than 7 days.
  3. When the lead confirms that he/she never inquired about the services. (Phone recording require)

Duplicate leads within a span of 3 months

Note: We will not replace the lead if there is a working phone no and he/she is not picking up the phone. If the lead matches above criteria, it will be replaced within 14 days from the time it delivers to you

Advertiser understands that there are no refunds and all payments are final once the first lead has been delivered.

Lead Replacement: Phone Call

Leads will be replaced in the below circumstances only:

  1. Misdialed call by the customer.
  2. Customer is not located in your mentioned area.

Leads will NOT be replaced, When:

  1. Calls that go on for more than 40 seconds.
  2. Calls or VM that were unanswered and not reverted back. (if reverted and is a Junk call, we request a recording, so we could confirm from our end)
  3. Any reference calls which routed by our phone number.

Payments. Advertiser authorizes Lead Generation Media to initiate payment from the credit card account at the financial institution named below, for the payment of the Lead Generation Media. The fee is specified in the insertion order. Advertiser agrees not to hold Lead Generation Media responsible for any delay in service, loss of funds due to incorrect or incomplete information supplied by Advertiser or by Advertiser’s financial institution, or due to an error on the part of Advertiser’s company or Advertiser’s financial institution in regards to Advertiser’s account with Lead Generation Media. Charges to Advertiser’s credit card account will appear as Lead Generation Media. If Advertiser needs to cancel service, please contact Lead Generation Media via E.mail or at Unit #C, 320 Painted Post Drive, Scarborough, Toronto, Canada M1G 2M3

Contact Details


325 Front Street West, 2nd floor,

Toronto, Ontario M5V 2Y1

Skyline Silhouette Canada

320 Painted Post Drive M1G2M3 ON

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